February 19, 2023

6 Easy Steps to Fix Email Not Sending or Receiving Issue in Outlook

Are you having trouble sending or receiving emails in Outlook? Don't worry, you're not alone. Many users face this issue from time to time, and it can be frustrating. Fortunately, there are some easy steps you can take to fix the problem.

Here are six easy steps to help you fix email not sending or receiving issue in Outlook:

Step 1: Check your internet connection

The first step is to check your internet connection. A slow or unstable internet connection can cause issues with sending or receiving emails. Make sure you have an active internet connection by accessing other websites or services.

Step 2: Check your email account settings

Make sure that your email account settings are correct. Incorrect incoming and outgoing mail server settings, port numbers, or encryption settings can cause email issues. Go to File > Account Settings > Account Settings to check your settings. If you're not sure, contact your email provider or IT department.

Step 3: Check your email folders

Sometimes, emails may be sent to the wrong folder or marked as spam. Check your email folders, including the Junk Email folder, to make sure that your emails are not being sent there by mistake.

Step 4: Clear your Outbox

If you have emails stuck in your Outbox, it can prevent new emails from being sent or received. Go to the Outbox folder, delete any messages that are stuck there, and try sending the email again.

Step 5: Check your antivirus and firewall settings

Antivirus or firewall software may be blocking Outlook from sending or receiving emails. Make sure that your antivirus and firewall settings are configured correctly, and try disabling them temporarily to see if it resolves the issue.

Step 6: Repair or reinstall Outlook

If none of the above steps work, try repairing or reinstalling Outlook. Go to Control Panel > Programs and Features, select Microsoft Office, and choose Repair or Uninstall/Change. Follow the prompts to repair or reinstall Outlook.


These are the six easy steps you can take to fix email not sending or receiving issue in Outlook. By following these steps, you can resolve the issue quickly and easily. If the problem persists, you may need to contact Microsoft support or your email provider for further assistance.

Remember, a smooth email system is critical for businesses and individuals. So, take some time to fix the issue and prevent it from happening again in the future.

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